Failure to Publish
If your Product Post is no longer being published on Facebook or Twitter, most likely there is a problem with either your Shopify or social media connection and that one of these accounts will need to be reconnected. To reconnect an account, log into SumAll and follow any reconnect prompts at the top of the page.
If you do not see any reconnect prompts, it is possible that you still need to reconnect your account. You can view the status of all of your connected accounts by opening the menu on the top right-hand corner of the page and clicking Accounts. Any account with a red dot by it instead of a green dot is an account that needs to be reconnected. Once your Shopify, Twitter, or Facebook Page account has been reconnected, publishing will resume for your Product Post.
If this does not fix your problem, please open a ticket with us here.